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Care Navigation Training

This is ideal for frontline staff in the health, social and community care sector


A coaching mindset is one which sees everyone as resourceful with their own expertise, knowledge, and insights to bring to their situation. We believe this is at the heart of person-centred care. Great person-centred care starts at the front door, and involves the whole team, from start to finish. Care Navigation is a key part of this system. This workshop will introduce the principles of coaching and person-centred care, with a particular focus of their application at the 'front door' as part of Care Navigation.

Who should attend?

Although this introductory session has a broad appeal across all levels of expertise and experience, it is specifically designed for frontline staff - receptionists, care navigators, health care assistants and support staff. This training fits with the ‘essentials’ or ‘Bronze level’ of Care Navigation as described in the 2016 HEE framework. No prior knowledge is necessary, but some preparatory reading will be supplied and will enhance the session. We will introduce coaching and communication skills, setting the foundations for further in-depth health coaching training. This course aligns well with other training we offer around health coaching.

Course objectives

This 3-hour workshop introduces some key, essential skills and person-centred approaches. You will be engaged with memorable and practical exercises to stimulate your thinking. This will go beyond simply where to direct people, to encouraging patients to actively participate in considering their options. Our experience is that people leave enthusiastic to explore these concepts in more depth and consider how they can be applied.

Engage people in a case for change towards a person-centred approach

Course Objectives

  • Understand the value of coaching approaches for them and their work setting
  • To appreciate the move from “What’s the matter with you?”, to “What matters to you?” and how this underpins a coaching approach
  • Develop their personal skills, knowledge and confidence, in having care navigation conversation, based on WMTY and coaching principles
  • Appreciate the value of shared decision making and how to support it
  • Enhance attendees feeling of value and self-worth while at work


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